Hi Gustavo.braslavsky.clinical,
I am delighted to tell you that we are moving to a new support ticketing system called Freshdesk. This will help us provide you with an improved level of support and assistance for XTM. The new system will be available to use on Monday, December 11th, 2017.
We have imported all the existing tickets from our previous system, Redmine, into Freshdesk, so you will continue to have full access to them. Redmine will no longer be available from Monday 11th.
We have created an account for you on the Freshdesk Portal where you will be able to create new tickets, review or add comments to existing ones and access our knowledgebase.
Please click the URL below to activate your account and select a password.
https://support.xtm-intl.com/register/kFJE0TSc63Kgxi2frxGV
If the above URL does not work, try copying and pasting it into your browser.
We recommend that you use the Portal by logging in at https://support.xtm-intl.com to add and respond to tickets as it provides clear access to all your tickets. However, emails to support@xtm-intl.com will automatically create tickets in Freshdesk and you will be able to answer a ticket by simply sending an e-mail reply.
If you have any problems, please feel free to contact us.
Kind regards,
Bob Willans
CEO
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